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Effective from 22.10.2026

drPad terms of service

This is a translation. In case of doubt, the Polish version prevails, without limiting the mandatory consumer protection of your country.

1. Service provider

drPad services are provided by Remigiusz Byliński, sole trader trading as RDB Remigiusz Byliński, ul. Łąkowa 48/7, 41-807 Zabrze, Poland, tax ID (NIP) 6482682750. Contact: [email protected], phone +48 504 543 668.

2. Website

  1. The quote form, controller tester, minigame and patient records (pages with the repair results of a specific controller) are free of charge.
  2. You need an up-to-date browser with JavaScript. The tester and minigame need a connected controller and a browser supporting the Gamepad API.
  3. The tester runs only in your browser; controller readings are not sent anywhere.
  4. Sending the quote form does not create a contract; it is a request for a quote. Do not upload unlawful content.

3. Contract and price

  1. The repair contract is concluded when you accept the quote (by phone, message or in person).
  2. Prices shown on the website (e.g. TMR stick installation, return shipping included for Germany and the UK) are final prices. Other repairs are priced individually. No additional work is done without your consent.
  3. Payment method is agreed with the quote.

4. Shipping and turnaround

  1. Send the controller by parcel, packed securely. A controller received for repair is usually repaired and shipped back on the day it arrives, at the latest on the next working day; shipping time comes on top. If a part is unavailable, we agree on a new date.
  2. If a repair turns out to be impossible or uneconomical, I will tell you and return the controller unrepaired, free of charge unless agreed otherwise.
  3. Opening the controller may void a manufacturer's warranty that is still running.

5. drPad warranty

  1. 12 months on installed TMR sticks; the warranty for other repairs is stated with the quote and on the patient record. It runs from the day the controller is handed back.
  2. It covers the repair and the parts I installed, not mechanical damage, liquid damage, third-party tampering or faults of other parts. Warranty repairs are free, including return shipping.
  3. This warranty does not limit your statutory rights if the service does not conform to the contract.

6. Complaints

Send complaints to [email protected], by phone or by post to the address above. I reply within 14 days.

7. Right of withdrawal (consumers)

  1. For contracts concluded at a distance you may withdraw within 14 days without giving reasons, e.g. by e-mail.
  2. By accepting the quote you request that the repair starts before this period ends. If you withdraw during the repair, you pay for the work done so far.
  3. The right of withdrawal is lost once the repair has been fully performed with your express prior consent and your acknowledgement that you will lose the right once the contract is fully performed.

8. Patient record and NFC tag

An NFC tag in the repaired controller may link to a patient record with technical data only (model, colour, serial number, measurements, work done, warranty date), never your name, phone or price. Anyone with the link can open it. Ask me if you do not want a tag or want the record deleted.

9. Final provisions

Polish law applies; as a consumer in another EU country you keep the protection of the mandatory laws of your country. See also the privacy policy.